EAR9.2: Ebill Unposted Echeck Payment Needs to Have an Option to Convert to Regular Deposit (Doc ID 1929203.1)

Last updated on SEPTEMBER 16, 2016

Applies to:

PeopleSoft Enterprise FIN Receivables - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

ENVIRONMENT
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Ebill 9.2

Statement of Issue
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Ebill unposted eCheck payment needs to have an option to convert to Regular Deposit.

Expected Behavior
-----------------------------------
There must be a way to correct the unposted echeck and option to convert to regular payment so it can be direct journaled.

Actual Behavior
--------------------------------
Unposted eCheck payment worksheets cannot deleted

Business Impact
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  1. If eCheck payment worksheets cannot deleted, then if the money is never received due to incorrect bank account information or insufficient funds, then that worksheet will exist forever in PeopleSoft and cannot be removed. This means that when somebody goes to search for the Update ePayment Worksheet page to perform analysis, there will be a continuously expanding list of unposted payments that sit there that can make analysis more difficult.
  2. We do a direct journal because there is a business requirement to move the unposted deposit/payment to a returned check account.


Steps to Replicate
----------------------------

  1. Customer pays for an Item via eBill with the eCheck payment method.
  2. CyberSource accepts payment because it only verifies that the routing number is valid. CyberSource cannot, at the time of payment, validate that the bank account number is valid nor can it validate if an account has sufficient funds.
  3. PeopleSoft records this data in its tables. The Electronic Payment Processor is then run to create an ePayment Worksheet. ARUPDATE posts the worksheet.
  4. After a couple of days, a report comes in that certain payments were invalid due to insufficient funds or an incorrect account number.

Cause

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