My Oracle Support Banner

EGL:9.2 GL Journal Approval Mails Get Stuck Because Of Orphan Rows Created In PS_EOAW_NTF_PRNT (Doc ID 1929627.1)

Last updated on JUNE 01, 2018

Applies to:

PeopleSoft Enterprise FIN General Ledger - Version 9.2 and later
Information in this document applies to any platform.
***Checked for Currency 01-JUN-2018***

Symptoms

Issue:

---------
When attempting to send email notification is setup for 15mins as offline using  GL Journal Approval workflow setup using.But randomly, there are orphan rows created in PS_EOAW_NTF_PRNT (with no corresponding rows in PS_JRNL_AF_XREF). Due to this the entire email delivery is put on hold.The following error occurs.ein Notification status page ( Main Menu > Enterprise Components > Approvals > Notifications and Escalations > Status )

ERROR
-----------------------
Approval process -GLJournalApproval- has no instantiated process with Id 8321. (18081,1052) EOAW_CORE.Utils.OnExecute  Name:GetThreadRecDetails  PCPC:21516  Statement:529 Called from:EOAW_EMAIL.EmailSender.OnExecute  Name:notifyAction  Statement:98 Cal


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1) Create  a journal
2)Edit the journal
3)submit for approval
4)This triggers a email
5)update the existing journal
6)Resubmit the journal for approval
7)Run Escalation and Notification job.so the emails can be sent


Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.