E-PORTAL: Unified Navigation Node Page Doesn't Load, But It Shows An Error In Browser Console

(Doc ID 1930387.1)

Last updated on SEPTEMBER 28, 2014

Applies to:

PeopleSoft Enterprise PRTL Interaction Hub - Version 9.1 and later
Information in this document applies to any platform.

Symptoms

User doesn't see the starting page once they open the unified navigation workcenter in PIA
Unified Navigation Node network page doesn't load, shows following error in browser console

ERROR
----------
TypeError: top.ptaiAguide is undefined

http://xyx.oracle.com:8055/cs/ps/cache/PTAI_PAGELET_JS_MIN_1062.js


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Log into PIA
2. Navigate to Unified Navigation Workcenter
3. Click on Unified Navigation Node network node
4. Page doesn't load(nothing appears on the right hand side)

 

Cause

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