E-MCF: PSAttachServlet Resulting in "You must have cookies enabled in order to sign to your PeopleSoft application" (Doc ID 1930499.1)

Last updated on JANUARY 05, 2016

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.53 and later
Information in this document applies to any platform.

Symptoms

Sample Environment:

------------------

Tools  8.53.12

Issue
-------
When trying to view an attachment ( from attachment repository ) from a CRM case note page
(which is a PIA page), using PSAttachServlet, the site is presented with the PIA  page that says "You must have cookies enabled in order to sign to your PeopleSoft application"

Please note that issue is replicable when there is a VIP and RPS involved in the architecture.

Sample Flow/Architecture:

Reverse proxy ---> Firewall/ router ---->Load balancer----> PIA web Server

Note: There is no issue with viewing reports/logs from Process Monitor, which uses psreports servlet. 

Expected Behaviour:
----------------------
Users should not have to login again, the attachment should be retrieved using the same session information/cookies.

Steps To replicate:
---------------------
The issue can be reproduced at will with the following steps:
1. Login to CRM application
2. Get case attachment

Business Impact :
--------------------
 Due to this issue, users have to login again.

Cause

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