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E-MCF: Get "Login failed on that queue. Please contact your system administrator." Upon Accepting Chat From MCF Console (Doc ID 1930512.1)

Last updated on OCTOBER 12, 2016

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.53 and later
Information in this document applies to any platform.

Symptoms

On PeopleTools 8.5x, on accepting chat from MCF console, the following error message appears in a popup window.

"Login failed on that queue. Please contact your system administrator." 

With the app server domain LogFence set to value 5, the following errors are seen in UQSRV and MCFLOG logs.

The UQSRV  server log shows error:


Cause

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