EEX 9.2: When Selecting the “View Printable Version” Hyperlink on the View Expense Report Page, the Printable Version Page is Not Displayed. (Doc ID 1931337.1)

Last updated on AUGUST 04, 2016

Applies to:

PeopleSoft Enterprise FIN Expenses - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

When selecting the “View Printable Version” hyperlink on the View Expense Report Page, the Printable Version Page is not displayed.

Steps:

1. Sign in as VP1 (administrator).

2. Navigate to “Travel and Expenses > Manage Expenses Security > Authorize Expense Users” page.

3. Search for KU0021. If VP1 exists in the list delete it.

4. Sign out as VP1.

5. Sign in as EXA1(KU0021).

6. Using the navigation “Main Menu> Employee Self-Service> Travel and Expenses> Expense Reports>Create/Modify”,  create an Expense Report for KU0021 and submit it.

7. EXA1 signs off.

8. Sign in as VP1.

9. Go to ”Main Menu> Travel and Expenses> Expense Reports> View and select the Expense Report created in step 6.

10. Click the “View Printable Version” hyper-link.

 

Actual Result:

The printable version of the expense report is not displayed and the following message is displayed:

"No matching values were found"

 

Expected Result:

The printable version of the expense report should be displayed

 

Please see the replication steps document for more details.

Cause

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