EEX 9.2: The Quick-Fill Window (TE_ADD_MULT_EXP) Gets Displayed Twice At Expense Report Creation (Doc ID 1934029.1)

Last updated on MARCH 16, 2016

Applies to:

PeopleSoft Enterprise FIN Expenses - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

ISSUE:

Whenever an Employee makes use of the Quick-Fill functionality, the window (TE_ADD_MULT_EXP) pops up twice every time. As the second time, after selecting the needed Expense Types, and clicking OK, the page gets again displayed but completely blank, it leads the User to think their initial selection did not get through, and re-enters all the selections once again. This eventually creates duplicate transaction lines at the Expense Report level.

Users need to make the selections, click OK, and when the window pops up for the second time, need to click on CANCEL Button. Only this way are the Expense Lines properly created without duplicates. This is not user-friendly.

REPLICATION STEPS:

  - Log into the FSCM Online Application as User ID VP1
  - Navigate to: Employee Self-Service > Travel and Expense Center > Expense Report > Create/Modify
  - Define Employee ID KU0042, and click on ADD Button
  - Click on the 'Quick-Fill' link
  - Select one of the displayed Expense Type values
  - Click on OK
  - Select once again one of the displayed Expense Type values
  - Click on OK again
  - Confirm that the Expense Report Entry page is now displaying 2 Expense Lines

To gather more information concerning this scenario and its related problem, refer to the available Replication Steps Word Document here linked containing the complete configuration and the replication steps necessary to reproduce the issue.

BUSINESS IMPACT:

The Quick-Fill window (TE_ADD_MULT_EXP) gets displayed twice whenever an Employee tries to use the functionality. This is misleading, because it leads them to think that the first selection did not go through, so they do it again, later to find out the Expense Lines are doubled, and need to manually delete the duplicates. This is confusing for the users, and not data entry efficient.

EXPECTED BEHAVIOR:

Once a User clicks on the OK button at the Quick-Fill Window (TE_ADD_MULT_EXP), this one should be closed, and all the selections should be brought to the Expense Report Entry page, and not get displayed for a second time.

Cause

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