Process Duplicate Applicants Performance Issue Selecting View Duplicates Link (Doc ID 1935766.1)

Last updated on APRIL 07, 2017

Applies to:

PeopleSoft Enterprise HRMS Talent Acquisition Manager - Version 9 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

ISSUE 1:

Recruiting provides a process - Process Duplicate Applicants - which is used to find duplicate Applicants in the system. The criteria to search duplicate candidate depends on the field administrator has selected. The final output lists all such duplicate candidate in the system that is in open status. In scenarios of high volume of applicant data that are in open status process is taking long time to complete.

STEPS TO REPLICATE

The issue can be reproduced at will with the following steps:

Step 1: Navigation: Main Menu> Recruiting> Administration> Process Duplicate Applicants
Step 2: Click on the create new search link.
Step 3: Ensure the email check box is checked and then click on ‘Run’ button.
Step 4: Click on ‘Ok’ button.
Step 5: Click on ‘Return to Main Page’ button.
Step 6: Keep note of the process run control id, the status of which will reflect as ‘Search In Progress’. Wait for status to change from ‘Review in Progress’. Once the status changes, View Duplicates link will become available. Click on the link and processing will keeps spinning for more than 1 hour.

ISSUE 2:

Process Duplicate Applicants logs off system for a large data set.

In the Process Duplicate Applicants page, after the process is run to determine the duplicates with a certain criteria (say email, First name and last name etc), a link “View Duplicates” appears against the process ID. On clicking the link, all the duplicate applicants are grouped under sets and displayed on the Review Duplicates page. Two applicants having same criteria with which the process was run are grouped under a set.

For a larger data set, the Review Duplicates page takes time to load and times out before loading the expected result.

STEPS TO REPLICATE
The issue can be reproduced at will with the following steps:

Step 1: Navigation: Main Menu> Recruiting> Administration> Process Duplicate Applicants
Step 2: Click on the highlighted create new search link below.
Step 3: Make sure the email check box is checked and then click on ‘Run’ button.
Step 4: Click on ‘Ok’ button.
Step 5: Click on ‘Return to Main Page’ button.
Step 6: Keep note of the process run control id, the status of which will reflect as ‘Search In Progress’. Wait for status to change from ‘Review in Progress’. Once the status changes, View Duplicates link will become available. Click on the link and Processing will keeps spinning until session times out.

 

Cause

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