EAR9.1: After Clicking the 'View/Update Conversations' Link in Owner Action List There Is no Easy Way to Return to the Action. (Doc ID 1936462.1)

Last updated on SEPTEMBER 21, 2016

Applies to:

PeopleSoft Enterprise FIN Receivables - Version 9.1 to 9.1 [Release 9]
Information in this document applies to any platform.

Symptoms

On : 9.1 version, Condition Monitor

ACTUAL BEHAVIOR
---------------
After clicking on the 'View/Update Conversations' link, there is no easy way to return to the Action to perform/cancel it.

EXPECTED BEHAVIOR
-----------------------
After clicking on the 'View/Update Conversations' link, there should be an easy way to return to the Action to perform/cancel it.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

  1. Navigate to Accounts Receivable > Customer Interactions > Actions > Owner Action List.
  2. Click on ‘Review Promise Date’ to open this action.
  3. Most of the time users will first need to review the conversation so click on ‘View/Update Conversations’. This will open the conversation window.
  4. After clicking on the "View/Update Conversations" link, there is no easy way to return to the Action to perform/cancel it.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users have to open the Action again to perform/cancel it.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms