EAR9.1+: Mandate Information Missing in Financial Gateway for SEPA_DD_02 Direct Debit When Customer Linked To Remit From Customer. (Doc ID 1939884.1)

Last updated on SEPTEMBER 21, 2016

Applies to:

PeopleSoft Enterprise FIN Receivables - Version 9.1 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On : 9.1 version, Direct Debit

ACTUAL BEHAVIOR
---------------
Mandate information missing in Financial Gateway for SEPA direct debit when customer is linked to remit from customer.

EXPECTED BEHAVIOR
-----------------------
Mandate information should be populated in Financial Gateway for SEPA direct debit when customer is linked to remit from customer.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

  1. Link customer to a remit from customer.
  2. Create and post item for customer.
  3. Run the Create Direct Debit process.
  4. Remit to bank.
  5. Run ARUPDATE.
  6. Navigate to Accounts Receivable > Direct Debits > Remit to Bank > Create EFT File and run process AR_FG_PROC.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, the SEPA payment file will be rejected because the mandate info is missing.

Cause

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