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Tuition Calculation Fails With Error (14811, 79) Unable to find Withdrawal Refund Rate (Doc ID 1940659.1)

Last updated on DECEMBER 26, 2019

Applies to:

PeopleSoft Enterprise CS Student Financials - Version 9 to 9.2 [Release 9]
Information in this document applies to any platform.


On Campus Solutions, Tuition Calculation fails when attempting to calculate tuition after a student has been Term Withdrawn or Term Cancelled. 
ERROR 14811, 79 - Unable to find Withdrawal Refund Rate because record has not been set up in the Adjustment Calendars page.
The issue can be reproduced at will with the following steps:

  1. Navigate to Records and Enrollment, Student Term Information, Term History;
  2. Select the student to be Term Withdrawn or Term Cancelled;
  3. Click on the Term Withdrawal tab;
  4. Populate the page  :

Withdraw/Cancel field = Cancelled or Withdrew.
Withdraw Cancel Reason = select appropriate reason
Withdraw / Cancel Date = date of withdrawal or cancellation
Last Attended Date = date to be used for adjustment purposes

  1. Click Post Term Withdrawal button
  2. Navigate to Student Financials, Tuition and Fees, Tuition Calculation;
  3. Select the same emplid;
  4. Click the Calculate Tuition and Fees button for the term 


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