EBI9.1+: RMA With Multiple Lines Fails to Send Header Notes to Billing (Doc ID 1941019.1)

Last updated on SEPTEMBER 16, 2016

Applies to:

PeopleSoft Enterprise SCM Billing - Version 9.1 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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When the two lines on an RMA are received into inventory separately, the second receipt receipt fails to send the header notes to billing. The first receipt has the header notes from the RMA, but the second receipt does not.

EXPECTED BEHAVIOR
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When the two lines on an RMA are received into inventory separately, the second receipt receipt fails to send the header notes to billing. Both the receipts should have header notes from the RMA.

STEPS
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The issue can be reproduced at will with the following steps:

  1. Create an RMA with two lines.
  2. Add a header note to first line. 
  3. Add a line note different from the header.
  4. Enter note detail for the second line.
  5. Change the status of RMA header to open.
  6. Enter a receipt. 
  7. Create the adjustment.
  8. Set the invoice to ready.
  9. Finalize and print.
  10. Generate the receipt for the second line on the RMA.
  11. Create the RMA.

Cause

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