E-CR: Crystal Report Print Error: Printer Not Found On Device (Doc ID 1941514.1)

Last updated on OCTOBER 14, 2016

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.53 and later
Information in this document applies to any platform.

Symptoms

When the end-user submits a Crystal process to PRINTER using the format \\SERVERNAME\PRINTERNAME, the output does not reach the printer.

There is an error in the CRW*.log.

Error Message:
--------------
Printer not found on device \\SERVERNAME\PRINTERNAME

 

But when the same Crystal process is submitted to WEB, the results process as expected with no error.

Cause

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