My Oracle Support Banner

ELM 9.2: When Adding Supplemental Learning as an Administrator, the Approval Workflow Does Not Always Get Triggered (Doc ID 1942075.1)

Last updated on NOVEMBER 23, 2019

Applies to:

PeopleSoft Enterprise ELM Enterprise Learning Management - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

When adding Supplemental Learning as an administrator, the approval flow does not always behave as expected. It does not always trigger the approval workflow, depending on the variation in which status is set.
 
Steps to Replicate Issue: 

1. As an administrator, Navigate to Enterprise Learning-> Learner Tasks-> Add Supplemental Learning that requires approval.
2. Add supplemental learning for a Learner.  Then chose the status to indicate the ‘Completed’ Status.
3. Observed that workflow triggered the status change to ‘Submit for Approval’
4.Now add new supplemental learning, use the status as In-Progress  and click save.
5.Go back and change the status to "Completed", this time workflow not triggered. The supplemental learning automatically goes to ‘Completed’ instead of ‘Pending Approval’.

 
 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.