PERSON_DIVERSITY_SYNC is Publishing an Additional Message from Target DB, Generating a Boomerang Affect, When Using Subscriber Only Model of CS-HCM Integration

(Doc ID 1943922.1)

Last updated on FEBRUARY 06, 2018

Applies to:

PeopleSoft Enterprise CS Campus Community - Version 9 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

When adding a person to the Campus Solutions, or CS instance, a PERSON_DIVERSITY_SYNC (PDS) message is sent to HR as expected. However, another message is then sent from HR back to CS with the same data.
The same issue happens if the person is added in HR 9. PDS message is sent from HR to CS but then another message is sent back to HR from CS.

The message should not be returned to the originating environment.
 
STEPS
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The issue can be reproduced with the following steps:
1. Add a new person in CS on the Add/Update a Person component.
2. View the IB Monitor and notice a PBS and PDS message are created as expected.
3. In HR, notice in the IB monitor that the messages are successful; however, another PDS message is created and sent back to CS with the same data.

Changes

 

Cause

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