EEX9.1/9.2: System Gets Timed Out When User Tries to Open an Expense Report With Large Number Of Lines to View or Approve. (Doc ID 1944149.1)

Last updated on JANUARY 03, 2017

Applies to:

PeopleSoft Enterprise FIN Expenses - Version 9.1 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

When a user tries to open an Expense Report with large number of lines to view or approve it, system gets timed out.

Steps:

1 Create and submit a large expense report(50+ lines).
2 Login as an approver and try to open the Expense Report for approval. OrĀ  Login as a user and try to View the Expense Report.

Actual Result:

The system keeps processing, eventually timeout and shows a HTTP 500 error.

Expected Result:

Expense report should be open without any issues.

Cause

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