E-PORTAL : WorkCenter Personalize Options Launch Options For Incorrect WorkCenter (Doc ID 1944963.1)

Last updated on OCTOBER 12, 2015

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.53 and later
Information in this document applies to any platform.

Symptoms

When multiple WorkCenters are open (either because the New Window link is used to open a different workcenter OR when a workcenter is added as a link from a workcenter), Personalization Options for the 1st workcenter displays options for the 2nd workcenter.

This issue is not specific to any workcenter. It occurs on ALL workcenters.


ENVIRONMENT
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FSCM Demo 9.2, Image 9

STEPS
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The issue can be reproduced at will with the following steps:
1. Open any workcenter(Receivables). Click any of the pagelet options (MyWork, Links, Queries or Reports/Processes) to Personalize.
Personalization displays for correct WorkCenter. Close page.
2. Press “New Window” link.
3. Click link New window and navigate to any other WorkCenter (GL workcenter)
4. Return to 1st window (the Receivables WorkCenter in our example). Click any of the pagelet options (MyWork, Links, Queries or Reports/Processes) to Personalize.
5. Personalization options for the wrong WorkCenter(GL) display instead of showing Receivables

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users are shown options for incorrect workcenter

Cause

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