PeopleSoft CRM : EmailID Issue, Primary_Ind of Email is Not Reflected in CRM. (Doc ID 1944974.1)

Last updated on MARCH 09, 2017

Applies to:

PeopleSoft Enterprise CRM HelpDesk - Version 9.1 and later
Information in this document applies to any platform.

Symptoms

On : 9.1 version, Integration - HCM


The new email id added in the personal data page in HCM not reflecting in the Outbound Notification page in CRM.

ACTUAL BEHAVIOR
---------------
New email id added in the personal data page in HCM not reflecting in the Outbound Notification page in CRM


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Search worker from HRHD 360 Worker Page.
2. Click on Notification.


 
BUSINESS IMPACT
-----------------------
Communication going to wrong ID's.

Cause

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