RY_BNC_UPDT Is Failing With Error "BO ID Or Role Of BO Not Found In Individual Basics Table. (17831,9301)" (Doc ID 1946079.1)

Last updated on MAY 06, 2016

Applies to:

PeopleSoft Enterprise CRM Online Marketing - Version 9.1 and later
Information in this document applies to any platform.

Symptoms

When RY_BNC_UPDT ae job is run to update the DO_NOT_EMAIL flag to Y, the following error is returned:

ERROR IN MESSAGE LOG:
--
BO ID or Role of BO not found in Individual Basics table. (17831,9301)

STEPS TO REPRODUCE:
1. On OLM Env, execute the RY_BNC_UPDT ae job to update the DO_NOT_EMAIL flag to Y
2. Check the Message Log

ENVIRONMENT:
CRM 9.1, bundle 15.
Tools version 8.53.13

Cause

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