E-UPG: FSCM 9.1 MP1 Application Designer Crash on Copy Upgrade Step (Doc ID 1947770.1)

Last updated on JULY 18, 2016

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.52 and later
Information in this document applies to any platform.

Symptoms

On : 8.52 version, Updates and Fixes

When attempting to apply FSCM 9.1 MP1 the following error occurs.

ERROR
*********
PeopleTools has stopped working.

Problem signature:
Problem Event Name: APPCRASH
Application Name: pside.exe
Application Version: 8.52.15.0
Application Timestamp: 51380590
Fault Module Name: psxerces.dll
Fault Module Version: 2.8.0.0
Fault Module Timestamp: 4e5316d8
Exception Code: c0000005
Exception Offset: 0004007e
OS Version: 6.1.7601.2.1.0.274.10
Locale ID: 1033
Additional Information 1: 3f58
Additional Information 2: 3f580f1968e5dbbe35b422047cf3f875
Additional Information 3: 2981
Additional Information 4: 29816ae1ba29a4ce6c08a41433948fa8


STEPS
*********
The issue can be reproduced at will with the following steps:
1. Apply FSCM 9.1 MP1
2. Run step CopyUpdateProject

BUSINESS IMPACT
***********************
The issue has the following business impact:
Due to this issue, users cannot complete the installation of the MP

Cause

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