EAP: Alternate Account field is missing on the Approve Voucher > Charge Information page (Doc ID 1948604.1)

Last updated on SEPTEMBER 15, 2016

Applies to:

PeopleSoft Enterprise FIN Payables - Version 9.1 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

Alternate Account field is not displayed on the Approve Voucher > Charge Information page when it should be.

STEPS
1.  Enable Alternate Account on the Installation Options > Overall page and on the General Ledger > Ledgers For A Unit page, both located under the Set Up Financials/Supply Chain menu
2.  On the Payables Options > Vouchering Options 1 page, Voucher Approval = Virtual Approver
3.  Create a new Voucher -- Account and Alternate Account are populated
4.  Navigate to the VOucher > Approve > Approve Voucher > Charge Information page
5.  Only Account is displayed -- Alternate Account field is missing

Cause

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