Correspondence Not Working After People Tools Upgrade From 8.52 To 8.53 (Doc ID 1950371.1)

Last updated on JUNE 08, 2017

Applies to:

PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.1 and later
PeopleSoft Enterprise CRM Support - Version 9.1 and later
Information in this document applies to any platform.

Symptoms

On : 9.1 version, Correspondence Management

Correspondence not working after People Tools Upgrade from 8.52 to 8.53

When delete and then try to upload another RTF file on the template, get the following error


ERROR
-----------------------
Java Exception: java.lang.NoClassDefFoundError: oracle/apps/xdo/XDOException: during call of com.peoplesoft.crm.co.cm.RTFConversionDriver.process. (2,763) RBC_PROCESS.Java.RtfToXml.OnExecute Name:Process PCPC:1115 Statement:16
Called from:RBC_PROCESS.TemplateUpload.OnExecute Name:DoConversion Statement:18
Called from:RBC_DEFINE_TEMPLAT.GBL.RBC_TEMPLAT_FIL.SavePreChange Statement:3

The noted Java error was thrown during a call of the given method.

Java Exception: java.lang.NoClassDefFoundError: oracle/apps/xdo/XDOException: during call of com.peoplesoft.crm.co.cm.PDFCreationDriver.process. (2,763) RBC_PROCESS.Java.FoToPdf.OnExecute Name:Process PCPC:3083 Statement:45
Called from:RBC_PROCESS.DocumentMerge.OnExecute Name:MergePDF Statement:240
Called from:RBC_PROCESS.DocumentMerge.OnExecute Name:ProcessSubmit Statement:98
Called from:RBC_PROCESS.DocumentMerge.OnExecute Name:Main Statement:34
Called from:RBC_PROCESS.CMController.OnExecute

The noted Java error was thrown during a call of the given method.



Cause

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