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PeopleSoft CRM : Delivered AAF Not Triggering When Task Reassigned. (Doc ID 1952270.1)

Last updated on JANUARY 06, 2020

Applies to:

PeopleSoft Enterprise CRM HelpDesk - Version 9.2 and later
Information in this document applies to any platform.


1. Build a Policy on ‘After a Task is Saved’ Trigger Point.

2. From My Tasks select one Task and click Reassign Button to change the ownership.

3. Select different owner and click OK.
  Since the owner ship of the Task is changed, above created Policy should fire. But it is not firing.

Note : This is also tested with the following delivered Trigger Point ‘After the Task CI is Saved’, but result is the same ie policy not getting fired.

Is there any delivered AAF Policy that can fulfill this requirement during Task reassignment.


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