E-MCF: MCF/CTI Chat 'Push Web Page' Button Press Generates Malformed URL of Two Concatenated URLs (Doc ID 1954541.1)

Last updated on APRIL 26, 2017

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.51 to 8.54 [Release 8.4]
Information in this document applies to any platform.

Symptoms

On PeopleTools 8.51 - 8.54, CRM 9.1, Multi-Channel Framework (MCF) / Computer Telephony Integration (CTI) Chat

When in Chat an agent presses 'Push a Web Page' button, for example for an URL like http://host1.entity.org,
another URL is unexpectedly added to the URL string, for example https://host2.entity.orghttp//host1.entity.org

Cause

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