PeopleSoft CRM : Unable to Configure Solutions in Quick Code Setup.

(Doc ID 1955659.1)

Last updated on MARCH 13, 2018

Applies to:

PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Solution Management

Unable to Configure the Solutions in Quick Code Setup


ERROR
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Error: SQL error Occurred. Contact System Log for more details.


STEPS
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The issue can be reproduced at will with the following steps:
1.  Navigation:  Main Menu > Set Up CRM > Product Related > Call Center > Quick Code
2.  Once you are in this navigation go to Solution section. Click Solution Lookup , it will throw error .

    This is happening only with Microsoft SQL Server environment and working fine with Oracle Database.





Changes

 

Cause

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