EAR9.2: Error When Clicking On Customer Hierarchy Page On Customer Workbench

(Doc ID 1958285.1)

Last updated on SEPTEMBER 21, 2016

Applies to:

PeopleSoft Enterprise FIN Receivables - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Collections Workbench

ACTUAL BEHAVIOR
---------------
 Error when clicking on Customer Hierarchy page on Customer Workbench

Invalid parameter 3 for function ConvertCurrency. (2,116) CUSTOMER_HIERARCHY_DISPLAY.DisplayPage.CustomerRow.OnExecute  Name:GetBalance
 

EXPECTED BEHAVIOR
-----------------------
no error

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. click on Customer Hierarchy page on Customer Workbench

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use Collection Workbench

Cause

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