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EBI 9.1+ Invoice Approval Workflow Does Not Route Back to the Beginning of Workflow When Invoice is Modified. (Doc ID 1958314.1)

Last updated on FEBRUARY 03, 2019

Applies to:

PeopleSoft Enterprise SCM Billing - Version 9.1 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On : 9.1 version, Bill Entry Workflow Bundle 27

Invoice Approval Workflow Does Not Route Back to the Beginning of Workflow When Invoice is Modified.

ACTUAL BEHAVIOR
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When a user makes a change to an invoice and saves it, the invoice/bill is routed back to the beginning of workflow. When the change is not saved and the user approves the Bill, the change is made without saving and either approved or routed to the next approver.

EXPECTED BEHAVIOR
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Should be consistent whether user explicitly saves the invoice or system does the save. When a bill is updated and its in the middle of the approval workflow, the same message should show saying Approval Status will be set to initial if saved.

STEPS
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The issue can be reproduced at will with the following steps:
1. Create Bill for approval
2. Make a change and send for approval

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Invoices are being changed and approved without being routed to the appropriate person.

Cause

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In this Document
Symptoms
Cause
Solution
References


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