Trying To Add New Nodes Onto ITEMS Tree Can't Find Item Categories (Doc ID 1958338.1)

Last updated on JUNE 01, 2017

Applies to:

PeopleSoft Enterprise SCM eProcurement - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms


Trying to add new nodes onto ITEMS tree can't find item categories
 
Replication Steps
Method 1 - Via the Item Category Page (limited success)
A - Create a new Category
B - Update Catalog from the Item Category page
Validate that the category exists by rechecking search
NOTE: Not all the categories were available to append to.


 Method 2: Via the Tree Manager

A - Create a new category
B - Do NOT append in Items (select NO)
C - Validate that the category exists by rechecking search
D - Navigate to Tree Manager,. Select Items tree to modify
E - Select the root or a node and click the Inset Child icon to add our new
Category
F - Click the magnifying glass to select a category - No categories found.
This is customer reported issue.
G - Click the Look Up button to verify
H - Validate by manual look up - no match found


Cause

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