E-MCF: Certain Emails cannot be read by RB_MAIL_READ. Getting Error -> " MailBox ID =OSCGlobalSu with UID : has bad return status with ErrorCode : 13 - Internal Error" (Doc ID 1958789.1)

Last updated on MARCH 23, 2016

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.53 and later
Information in this document applies to any platform.

Goal

Certain emails cannot be read by RB_MAIL_READ - getting ErrorCode 13 alerts
e.g

ERROR
-----------------------
MailBox ID =OSCGlobalSu with UID : has bad return status with ErrorCode : 13 - Internal Error

These particular emails are not loaded into the system and not removed from the inbox on the mail server. The email View Source output shows it to be in funky format - UTF7.
 Is UTF7 format email message supported?
 

Solution

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