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EAR 9.2 Payment Predictor is Not Generating Item for Overpayment and UnderPayment if Reason Code is Required (Doc ID 1959514.1)

Last updated on FEBRUARY 03, 2019

Applies to:

PeopleSoft Enterprise FIN Receivables - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

ENVIRONMENT
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9.2 Image 7


Statement of Issue
-----------------------------------
Payment Predictor is Not Generating Item for Overpayment and UnderPayment if Reason Code is Required. Issue happens when there is a tolerance amount.

Expected Behavior
-----------------------------------
Payment Predictor (PP) should create either OA or DED for overpayment/underpayment

Actual Behavior
--------------------------------
Pending group only shows the payment row but not the generated item

What is Working
------------------------------
If the PP setup generates an item for any payment or any underpayment, the item is created

Business Impact
---------------------------------------
Customer is unable to fully test payment predictor setup for their business

Steps to Replicate
----------------------------
1. Setup Payment Predictor with tolerance
2. Require reason for entry types
3. Create a payment either overpayment or underpayment
4. Run payment predictor

Cause

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In this Document
Symptoms
Cause
Solution
References


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