EAR 9.1+ Collections Workbench Look-up Does Not Show Existing Statements When Business Unit is Not Entered.

(Doc ID 1960192.1)

Last updated on MARCH 09, 2017

Applies to:

PeopleSoft Enterprise FIN Receivables - Version 9.1 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On : 9.1 bundle 20 version, Collections Workbench

ACTUAL BEHAVIOR
---------------
Collections workbench look-up does not show existing statements

EXPECTED BEHAVIOR
-----------------------
system should show statements

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Collections Workbench
2. Go to correspondence tab
3. click on the statement id lookup

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Customer is going live on October and this is one of the critical issues found in their UAT

Cause

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