How To Resolve Performance or Time Out Issues when Changing the Status of a Customer to 'Inactive'

(Doc ID 1960534.1)

Last updated on AUGUST 04, 2016

Applies to:

PeopleSoft Enterprise SCM Order Management - Version 8 SP1 and later
Information in this document applies to any platform.


When changing the Status of a Customer to inactive and saving (navigation: Customers, Customer Information, General Information), the page hangs and sometimes times out.

The last SQL which is run is this one:

The above SQL takes more than 30 seconds to in a SQL tool.

How to resolve this?


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