My Oracle Support Banner

How To Resolve Performance or Time Out Issues when Changing the Status of a Customer to 'Inactive' (Doc ID 1960534.1)

Last updated on APRIL 24, 2023

Applies to:

PeopleSoft Enterprise SCM Order Management - Version 8 SP1 and later
Information in this document applies to any platform.


When changing the Status of a Customer to inactive and saving (navigation: Customers, Customer Information, General Information), the page hangs and sometimes times out.

The last SQL which is run is this one:

The above SQL takes more than 30 seconds to in a SQL tool.

How to resolve this?


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.