EAP: Issue With Reassignment (Escalation) of Voucher When Alternate Approver is Setup (Doc ID 1960573.1)

Last updated on MARCH 17, 2016

Applies to:

PeopleSoft Enterprise FIN Payables - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

Issue with Reassignment (escalation) of voucher when Alternate Approver is setup.


Steps:
--------
1) Setup Approval Framework Workflow for Voucher.
2) Setup approvers as follow:

Approver 'A' Actual approver for the voucher.
Approver 'B' Supervisor of the Approver 'A'.
Approver 'C' Alternate approver for the Supervisor ('B')

3) Setup Timeout Options as:
Notify Participant -> After 1 Hour
Reassign to User List (Supervisor) -> After 2 Hours

4) Create and submit a voucher for approval.
5) Voucher  is routed to Approver A for approval.
6) Approver A does not take any action for 2 hours and Escalations & Notification Process (EOAW_NEM) process is executed.
7) Check the Approval History of the Voucher.
8) After 2 more hours, Voucher is still not approved and Escalations & Notification Process (EOAW_NEM) process is executed.
9) Check the Approval History of the Voucher.
10) After 2 more hours, Voucher is still not approved and Escalations & Notification Process (EOAW_NEM) process is executed.
11) Check the Approval History of the Voucher.
12) Approver B approves the Voucher.

Expected result:
------------------
Step 7 - Approval History should show that the Voucher is reassigned from A to C.
Step 9 - Voucher should remain with C and should not be reassigned to B.
Step 11 - An extra entry should not come in the Approval History where it says reassigned from B to B.

Actual result:
------------------
Step 7 - Approval History should show that the Voucher is reassigned from A to B.
Step 9 - Voucher is reassigned from C to B -  Approval History says reassigned from C to B.
Step 11 - An extra entry also comes in the Approval History where it says reassigned from B to B.

Cause

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