EEX9.2:"Credit Card Selection" Link Disappears on Expense Report Entry Page when Employee's Profile has Two or More Credit Cards from the Same Vendor (Doc ID 1960946.1)

Last updated on SEPTEMBER 13, 2016

Applies to:

PeopleSoft Enterprise FIN Expenses - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

When Two Credit Cards with same Issuer (e.g: Master Card)  are assigned to the employee profile then if employee tries to enter expense report using payment type as  credit card e.g: Master Card and clicks on save without specifying which Card Number to be used, a correct warning message pops up to remind user to pick the credit card number to be used. After this error message the field "Credit Card Selection" disappears and users are not able to select the correct Credit Card number to be used.

 
Steps:
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1-Navigate to "Update Profile" page for the user and make sure there are multiple credit cards for an employee .These Credit cards must be for same card issuer (e.g: MC =Master Card).
2-Create an expense report for this employee. Enter all the required information and select the Payment Type as in this example as Master card.     
3-Click on “save for later” where this warning pops up: Please enter or update the following information ,Credit Card Selection—Multiple Credit cards were found;click link below to choose correct card.
4-Click on "save" button to save again the report.
5-Search this expense report and open it to complete the data and select the Credit card number to be used.

 
Actual Result:
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The field "credit card selection" disappeared.


Workaround:
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When the error message appears and you return to expense report entry , change the payment type to "Cash" and then change it back to "Master card" for the example used. 
The Credit Card Selection link appears again. So now you can select the card number to be used in this expense report for this credit card.

Please see the Replication Steps document for more details related to complete configuration and the replication steps necessary to reproduce the issue.

Cause

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