EAR9.1: Page Data Is Inconsistent With Database Error In AR Express Deposit (Doc ID 1961190.1)

Last updated on SEPTEMBER 21, 2016

Applies to:

PeopleSoft Enterprise FIN Receivables - Version 9.1 and later
Information in this document applies to any platform.

Symptoms

On : 9.1 version, Payment Online Deposit

We get this error: "Page data is inconsistent with database" in AR express deposit when deleting and rebuilding Express Deposit.


ERROR
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Error Message: Page data is inconsistent with database. (18,1)




STEPS
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The issue can be reproduced at will with the following steps:
1. Payments> Online Payments> Express Deposit
2) Enter payment with item reference. The payment currency is different from the item currency.
3) In Action page, build then delete worksheet
4) Build again
RESULTS:
Page Data is Inconsistent Error


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot BUILD the worksheet again from the Action tab
WORKAROUND. Users can navigate to beginning of Express Deposit component, search for the deposit again and rebuild without error.

Cause

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