Error "Assignment of "169126368" to RB_EMAIL_E_LOG.MESSAGE_SET_NBR failed." on "Save My Case" button when clicked. (Doc ID 1961386.1)

Last updated on SEPTEMBER 01, 2017

Applies to:

PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

Upon entering the initial info on HR Helpdesk Self Service Case page and click "Save My Case", the following error appears.

ERROR MESSAGE:
--
Assignment of "169126368" to RB_EMAIL_E_LOG.MESSAGE_SET_NBR failed. (2,119) RB_EMAIL.EMAIL_BUSOBJ.ErrorLog.OnExecute Name:Insert PCPC:1093 Statement:17
Called from:RB_EMAIL.CRMOutboundEmail.OnExecute Name:ErrorLog Statement:454
Called from:RB_EMAIL.CRMOutboundEmail.OnExecute Name:ProcessError Statement:564
Called from:RB_EMAIL.CRMOutboundEmail.OnExecute Name:Send Statement:622
Called from:RB_EMAIL_WRK.FUNCLIB.FieldFormula Name:CRMSendMail Statement:15
Called from:RB_AAF_ACTIONS.WorkFlow.OnEx

 

STEPS TO REPRODUCE:

1. Main Menu > Employee Self Service > HR HelpDesk > Create Case

2. Fill in the required information and click "Save My Case" button -- error appears.


ENVIRONMENT:
CRM 9.2 PUM Image 5

Cause

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