ECM: SEPA Direct Debits - Not Able to Cancel Mandates (Doc ID 1963919.1)

Last updated on SEPTEMBER 15, 2016

Applies to:

PeopleSoft Enterprise FIN Cash Management - Version 9.1 and later
Information in this document applies to any platform.

Symptoms

Mandate created for Customer can not be canceled as the Mandate is not available on Cancel Individual Mandates Page.

Steps:
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The issue can be reproduced at will with the following steps:
1. Create a Mandate for Customer and approve it
2. Create an AR Invoice and post it
3. Create Direct Debit to pay the Invoice
4. Remit the Direct Debit Payment to the bank
5. Run Create EFT file process(AR_FG_PROC) to send data to Financial Gateway(FG)
6. Dispatch the payment in FG
7. Cancel the payment in FG
8. Cancel the Direct Debit Payment in AR
9. Navigate to Financial Gateway > Maintain Mandate > Cancel Individual Mandates and find for the Mandate to Cancel
10. Mandate is not available for cancelation

Expected Behavior:
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Mandate should be available for cancelation

Cause

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