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CRM9.2: Error received when sending case note email: COL_WIDTH the alleged property is not a valid field name. (2,274) (Doc ID 1964126.1)

Last updated on JULY 22, 2020

Applies to:

PeopleSoft Enterprise CRM HelpDesk - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

When attempting to send a case note via email the following error appears:
--
Class Record: COL_WIDTH the alleged property is not a valid field name. (2,274)
RBC_TOKEN.TokenGroup.OnExecute Name:LoadSelectedTokens PCPC:9772 Statement:159
Called from:RBC_TOKEN.TokenGroup.OnExecute Name:Resolve Statement:373
Called from:RBC_TOKEN.Utility.Resolver.OnExecute Name:ResolveContentLine Statement:120
Called from:RBC_TOKEN.Utility.Resolver.OnExecute Name:ResolveContent Statement:46
Called from:RBC_TOKEN.SubTemplate.OnExecute Name:ResolveContent Statement:116
Called from:RBC_TOKEN.SubTemplate.OnExecute Name:Resolve Statement:182
Called from:RBC_TOKEN.Temp
It has been assumed that the property was specified object name field, but it is not on the current object. Use PeopleCode Debugger or PeopleCode trace to determine the point of failure and correct the program.


STEPS TO REPRODUCE:
1. Add or select existing note on a CRM 9.2 helpdesk case.
2. Click Email button.   Error occurs.

ENVIRONMENT:
CRM 9.2
Tools 8.53

Cause

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In this Document
Symptoms
Cause
Solution
References


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