E-PIA: Cannot Login to PIA After Applying Patch 8.54.07 For MS SQL Server, DB2 ZOS, Sybase Database Platforms (Doc ID 1964141.1)

Last updated on OCTOBER 09, 2015

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.54 to 8.54 [Release 8.4]
Information in this document applies to any platform.

Symptoms

Issue is specific to the 8.54.07 patch, and the Microsoft SQL Server, DB2 on ZOS and Sybase database platform.

After applying patch 8.54.07, end users can no longer login to PIA (4-tier) into the PeopleSoft application.  Again, the issue is specific to Microsoft SQL Server, DB2 ZOS and Sybase database platform environments.

The error in the browser with the delivered login page is:

bea.jolt.ServiceException: TPESVCERR - server error while handling request

The TuxLog shows error such as:

014001.SLC04JEY!BBL.9092.8220.0: LIBTUX_CAT:541: WARN: Server APPSRV/8 terminated
014001.SLC04JEY!BBL.9092.8220.0: LIBTUX_CAT:557: INFO: Server APPSRV/8 being restarted
014001.SLC04JEY!restartsrv.8204.4572.-2: 01-12-2015: Tuxedo Version 12.1.1.0_VS2012, 64-bit
014001.SLC04JEY!restartsrv.8204.4572.-2: CMDTUX_CAT:1850: INFO: TM_RESTARTSRVTIMEOUT is set to 120 seconds
014003.SLC04JEY!PSAPPSRV.7280.8620.0: 01-12-2015: Tuxedo Version 12.1.1.0_VS2012, 64-bit
014003.SLC04JEY!PSAPPSRV.7280.8620.0: LIBTUX_CAT:262: INFO: Standard main starting
014003.SLC04JEY!PSAPPSRV.7280.8620.0: LIBTUX_CAT:476: WARN: Server 99/8: client process 4940: lost message
014003.SLC04JEY!PSAPPSRV.7280.8620.0: LIBTUX_CAT:477: WARN: SERVICE=PpmMonSvc    MSG_ID=0    REASON=server died


One also sees MONITORSRV being restarted over and over, but the APPSRV only restarts when users try to login to PIA.

Note that the problem does not affect PUM, as there are no images delivered on 8.54.07.

Cause

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