PeopleSoft CRM : Error Thrown When Clicking on Start Chat. (Doc ID 1964690.1)

Last updated on MARCH 09, 2017

Applies to:

PeopleSoft Enterprise CRM Multichannel Communications - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Tools 8.53 .12, ERMS-Chat


ERROR
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First operand of . is NULL, so cannot access member DISP_TMPL_FAM_CD (180,236) RB_CHAT.UserInfo...


STEPS
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The issue can be reproduced at will with the following steps:
1. Employee tries to initiate Chat from Self Service Trouble shooting Guide page.

Cause

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