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PERSON_BASIC_SYNC Message HCM to CS Failing: POI_TYPE Is Blank - Generic Service Error (18137,9) HCR_PERSON_SERVICES (Doc ID 1964802.1)

Last updated on JANUARY 29, 2020

Applies to:

PeopleSoft Enterprise CS Campus Community - Version 9 to 9 [Release 9]
Information in this document applies to any platform.


When attempting to update a person via HR to CS using PERSON_BASIC_SYNC, the following error occurs:

Updating Existing Person: '#######' (14165,8) (0,0)
About to update the specified person's data. (0,0)
POI_TYPE is blank. Defaulting it to 00000 (14165,4) (0,0)
The incoming person of interest type field is blank, so the value that will be passed into HCR Person Services will use the specified default value. (0,0)
Invalid value -- press the prompt button or hyperlink for a list of valid values (15,11)
Error changing value. {Incoming message was published from PERSONAL_DATA (14165,22) (0,0)}
An error occurred while changing the value of the field.
Generic Service Error (18137,9) HCR_PERSON_SERVICES.Person.SetPerson_v1_1.implSetPerson.OnExecute Name:Save PCPC:33484 Statement:392 Called from:HCR_PERSON_SERVICES.Person.SetPerson_v1_1.implSetPerson.OnExecute Name:DoService Statement:363 Called
Additional Information
Attempt to call abstract method/property OnError of object class PS_PT:Integration:INotificationHandler. (180,845)

The issue can be reproduced at will with the following steps:
1. Not having similar setup values within the NAMES_SUFFIX_TBL, where data was updated within HCM and not CS.

The issue has the following business impact:
Due to this issue, users cannot sync POI type value.



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