EProcurement Catalog Search Giving Error For Item Id Starting With ORB

(Doc ID 1965659.1)

Last updated on SEPTEMBER 26, 2017

Applies to:

PeopleSoft Enterprise SCM eProcurement - Version 9.1 and later
Information in this document applies to any platform.

Symptoms

On : 9.1 version, Catalog - Verity Search

eProcurement Catalog Search giving error for Item Id Starting with ORB

Customer has created a few item id's that start with ORB for eg. ORB111401. When creating a requisition, if the item id is entered into the eProcurement Search Catalog box, it gives the error -

"Search String is invalid (18036, 11733)
Select the "Search Tips" link for examples of valid search methods



ERROR
-----------------------
"Search String is invalid (18036, 11733)
Select the "Search Tips" link for examples of valid search methods




STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a new item id that starts with 'ORB'
2. Build the verity index
3. Search for the item by item_id

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, there is a loss of user productivity.

Cause

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