EAR9.1: CWB CREDIT PROFILE OVERALL WEIGHTED AVG DAYS CALCULATION ALWAYS ZERO (Doc ID 1966452.1)

Last updated on SEPTEMBER 21, 2016

Applies to:

PeopleSoft Enterprise FIN Receivables - Version 9.1 and later
Information in this document applies to any platform.

Symptoms

On : 9.1 version, Collections Workbench

ACTUAL BEHAVIOR
---------------
In Collection Workbench, the Overall Weighted Average Days all show as zero even though the PS_CUST_HISTORY shows a value exists for the WTAVGDAYS cust_hist_id

EXPECTED BEHAVIOR
-----------------------
Data is present in PS_CUST_HISTORY and should display in the Collection Workbench

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Query the PS_CUST_HISTORY table for where CUST_HIST_ID is WTAVGDAYS and ensure a row exists with values
2. Nav to Collection Workbench and review the customer Credit Profile tab and Customer History section
RESULTS: zeros display for the Overall Weighted Average Days

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users are presented with misleading info

Cause

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