Dependent Workflow Pass/Fail Configuration For Dependent Certification Notification Is Ignored Causing Notifications To Always Be Sent (Doc ID 1967192.1)

Last updated on JUNE 07, 2023

Applies to:

Symptoms

When setting up whether or not we want notifications for dependent certifications, checking or unchecking the boxes for pass/fail on the Dependent Workflow setup page does nothing. We always get email notifications.

Steps to Replicate:

1. Navigate to: Set Up HCM > Product Related > eBenefits > Dependent Workflow
2. Check Pass, and uncheck Fail box and Save
3. Add a certification to a dependent relationship
4. Add a dependent (with that dependent relationship) using Employee Self Service, and purposefully fail the certification
5. Certification failed e-mail sends to Benefits Administrator (when only Passes should be sending notifications)

Cause

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