Certification Completion Information - Warning Period (Doc ID 1967826.1)

Last updated on FEBRUARY 02, 2024

Applies to:

Goal

When reading PeopleBooks, Warning Period is stated as follows:
Warning Period
 Enter the number of days in advance of the target completion date from which you want to send an email notification. This notification warns the learner to complete the certification requirements before time expires. If the learner has already completed the certification, the system no longer generates an email warning. For example, if the target completion date is October 14, enter 14 to notify the learner on October 1 that only two weeks remain to complete the certification.

Based on this information a certification program was setup with the expectation that if we gave learners 180 days to complete the training and a 90 day warning period, the learner would receive 1 warning email notification 90 days prior to the target completion date. However instead we have come to find that each learner who is in the In-Progress status after 90 days, receives an email every single day until either completing the training.

Is this how this warning notification was intended to function?
 

Solution

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