EAR9.1+: AR_FG_PROC not Sending Direct Debits to Financial Gateway When Customer SetID <> Bank SetID (Doc ID 1968366.1)

Last updated on SEPTEMBER 21, 2016

Applies to:

PeopleSoft Enterprise FIN Receivables - Version 9.1 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On : 9.1 version, Direct Debit

ACTUAL BEHAVIOR
---------------
AR_FG_PROC not sending Direct Debits to Financial Gateway When Customer SetID <> Bank SetID.

EXPECTED BEHAVIOR
-----------------------
AR_FG_PROC should be sending Direct Debits to Financial Gateway When Customer SetID <> Bank SetID.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

  1. Make sure Record Group ID FS_23 Customers and FS_39 Banks are linked to a different SetID.
  2. Create a pending item and post it.
  3. Create direct debits by running Application Engine process AR_DIRDEBIT.
  4. Remit direct debit to Bank.
  5. Run ARUPDATE.
  6. Navigate to Accounts Receivable > Direct Debits > Remit to Bank > Create EFT File and run Application Engine process AR_FG_PROC.
  7. Message log is showing: 0 Direct Debit(s)/Prenote(s) processed and sent to Financial Gateway system.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot sent direct debits to Financial Gateway.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms