Employee Address State Change Email Not Working (Doc ID 1969787.1)

Last updated on SEPTEMBER 15, 2017

Applies to:

PeopleSoft Enterprise HCM Human Resources - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

When the address is changed in Personal Data and a state is changed, the system sends email. For some transactions, but not all, the email does not contain a subject or body.
  
REPLICATION STEPS:

1. Navigate to Workforce Administration > Personal Information > Modify a Person. Enter search data for any employee.
2. When an employee record is displayed, go to Contact Information tab.
3. Insert a new row with a new address in a different state.
4. Check email, and note that sometimes the email contains no subject or body.

Due to this issue, some email notifications do not provide useful information.


Cause

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