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Error when Generating PDF Documents in Self Service: "Error Creating Directory xxxxx Too Many Links. (2,827)" (Doc ID 1969823.1)

Last updated on FEBRUARY 27, 2018

Applies to:

PeopleSoft Enterprise HCM ePerformance - Version 9.1 and later
PeopleSoft Enterprise PT PeopleTools - Version 8.51 and later
Information in this document applies to any platform.

Symptoms

When attempting to access Historical Performance Documents & Paycheck Viewer, the following error occurs.

ERROR

Error creating directory /app/psft/domains/appserv/hprd25_1/files/XMLP/00af8502-ac8b-11e4-a5c3-af77f58f4797/RptInst: Too many links. (2,827)

The directory could not be created for the given reasons.


STEPS

The issue can be reproduced at will with the following steps:
1. Navigate to Workforce Development > Performance Management > Peformance Documents > View Documents
2. Navigate to Personal Information > Compensation > View Paycheck
2. Error Generated

Due to this issue, users cannot generate PDF documents successfully.

Cause

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