PO_DISPATCH Generates Control File Before PDF File Causing Timing Issue With Fax Software (Doc ID 1970050.1)

Last updated on JANUARY 13, 2017

Applies to:

PeopleSoft Enterprise SCM Purchasing - Version 9.1 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

PO's are sometimes not being faxed to the vendor because PO_DISPATCH generates the control file before the PDF file.  The faxing software (in this case its RightFax software) picks up the control file while the PDF file is still in the process of generation by the application engine PO_DISPATCH.

PO_DISPATCH may be scheduled to run X times a day for fax method and also some users may run PO_DISPATCH manually where they select FAX as dispatch method and click on Dispatch button.  The fax software is setup to cycle every 5 seconds, which is the frequency recommended by RightFax.  Even afer changing this to cycle every 20 seconds and it is still happening.  After this happens, the PDF file is left as is in the folder but fax software never picks it up.

Cause

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