E-Portal/Fluid: Root Menu Id Is Not Set Error When Selecting an Item from Actions Menu via iPad (Doc ID 1981351.1)

Last updated on DECEMBER 22, 2015

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.54 and later
Information in this document applies to any platform.

Symptoms

When selecting an item from Actions menu via iPad, root menu id is not set error appear. The error only occurs when accessing the company directory via iPad device. The error does not occur in desktop mode.


ERROR
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When selecting an item from Actions menu via iPad, root menu id is not set error appear.

STEPS
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The issue can be reproduced at will with the following steps:
1. go to Company Directory
2. select Direct-line reports
3. view Org Chart
4. select any item from the Actions menu from either self or a direct report



Cause

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